Customer Service Specialist 100%

Customer Service Specialist 100%, 3. Bild

Not every workday is an adventure. But it could become one! Step out of your comfort zone with us – to discover new perspectives, embrace challenges, and unlock your strengths. We at Jansen are looking for you! As an internationally operating family business rooted in Eastern Switzerland, we develop and produce steel profile systems and plastic products for the construction industry. And we want more: to forge new paths, evolve, and seize opportunities – together with you. So, apply now and become part of the Jansen family with around 600 employees.

For the development of our office in Breda we are offering an interesting role as

Customer Service Specialist 100%

Customer-focused and solution-oriented? Then we are looking for you!

Are you someone who enjoys assisting customers, solving customer inquiries, and managing the complete order process for our Dutch and Belgian client base? As a Customer Service Representative, you are the go-to expert, providing (technical) advice on our Jansen products. Here, you'll have the opportunity to work on prestigious projects in a dynamic, international environment. Does this sound like your next challenge? Read on!

What will you do?

As the first point of contact for our customers, you will answer all inquiries about our products. Whether it’s by phone or email, you either have the answer or know exactly where to find it. With your expertise, you will build lasting relationships within the construction sector, both with existing and new customers. Additionally, you will oversee the order process from placement to invoicing, handle complaints and returns, and seamlessly navigate your points of contact both internally and externally.

What are we looking for?

We are seeking an energetic professional with a commercial and preferably technical background. You have excellent communication skills, a proactive attitude, and a customer-oriented mindset. Additionally:

Minimum MBO+/HBO level of education or equivalent work experience.
Knowledge of construction is a plus but not a requirement.
Fluent in Dutch and English; at least basic French, and German is a bonus.
Proficient in MS Office, CRM, and ERP systems.
You naturally take on responsibilities rather than tasks, enabling you to easily prioritize.
You have a commercial mindset, maintaining a balance between customer needs and organizational goals.

What do we offer?

An attractive salary.
Flexible working options, including remote work.
A solid pension plan.
An informal work atmosphere with supportive colleagues.
Travel reimbursement of €0.23 per kilometer.

Your future with us

At Jansen, it’s not just about work; it’s about personal growth too. We invest in training and provide ample space for your ideas. You will have the chance to make a significant contribution to our ambitious growth strategy.

Are you ready for this challenge? Join our team and help us build innovative solutions for the future!